FAQs

1. What products does orlithy.com offer?

orlithy.com offers a carefully selected range of headwear intended for everyday wear, seasonal dressing, and a variety of personal styles. Product specifications, materials, available options, sizing information, and other relevant details are provided on the applicable product pages.

2. What currency does your website use?

All purchases made through orlithy.com are processed in Euros (EUR). If your bank, card issuer, PayPal account, or digital wallet uses another currency, the applicable payment provider may convert the transaction using its own exchange rate and may charge additional currency conversion or foreign transaction fees.

3. What payment methods do you accept?

We currently support Visa, Mastercard, American Express, Diners Club, Discover, PayPal, Apple Pay, and Google Pay. The payment methods available at checkout may vary depending on your location, device, browser, bank, card issuer, or payment provider.

Payments are securely processed through authorized third-party payment providers including Stripe and PayPal. For additional information, please review our Payment Policy.

4. Do you store my credit card or payment information?

No. ORLITHY, LLC does not store customers’ complete credit or debit card numbers, CVV/CVC security codes, banking credentials, or complete digital-wallet authentication information on our own systems.

Sensitive payment information is handled directly by authorized payment providers such as Stripe and PayPal through their secure payment environments.

5. How long does it take to process an order?

Orders are normally processed within 1–4 business days after successful payment authorization and order verification. Business days exclude Saturdays, Sundays, and applicable public holidays.

Processing time is separate from the estimated shipping time. Additional verification or address clarification may occasionally require additional processing time.

6. Where do you ship?

We provide worldwide shipping to supported destinations, including the United States, Europe, and other international regions.

Shipping availability may depend on carrier coverage, customs requirements, local import restrictions, and destination-specific delivery conditions. Further information is available in our Shipping Policy.

7. How long does delivery usually take?

After the applicable 1–4 business day processing period, estimated delivery times are generally:

United States: approximately 5–9 business days.
Europe: approximately 7–15 business days.
Other supported international destinations: approximately 10–20 business days.

These are estimated delivery periods rather than guaranteed delivery dates. Customs processing, weather, public holidays, carrier disruptions, or local delivery conditions may affect actual delivery time.

8. How much does shipping cost?

Our standard shipping structure is:

United States: €4.99, with free shipping for qualifying orders of €109.00.
Europe: €11.99, with free shipping for qualifying orders of €149.00.
Other supported international destinations: €17.99.

The applicable shipping charge and any free-shipping eligibility will be determined according to the order destination and order value.

9. How can I track my order?

Once your order has been dispatched and tracking information becomes available, you may receive a shipment confirmation containing the applicable tracking number or tracking details.

Tracking information normally begins updating within approximately 48–72 hours after the parcel has been collected or accepted by the carrier. Temporary gaps between tracking updates may occur while a package is moving between facilities, crossing borders, or undergoing customs processing.

10. Will I have to pay customs duties or import taxes?

Orders delivered within the United States are not subject to international import customs duties.

Orders shipped to other countries or regions may be subject to customs duties, import taxes, VAT, brokerage charges, or other destination-specific government fees. Unless expressly stated otherwise, these charges are the responsibility of the customer or recipient.

Please see our Shipping Policy for additional information about international shipments.

11. What should I do if my package or item arrives damaged?

Please inspect your order as soon as reasonably possible after delivery. If the parcel or merchandise arrives damaged, materially compromised, incorrect, or incomplete, contact us at [email protected] within 48 hours of delivery.

Please include your order number, a description of the issue, and clear photographs of the merchandise, outer packaging, shipping label, internal packaging, and visible damage where applicable. Please retain the merchandise and packaging until the matter has been reviewed.

12. What is your return period?

Eligible merchandise may be returned within 30 days from the date of delivery, based on the delivery information recorded by the applicable shipping carrier.

Return requests submitted after the 30-day return period may not be accepted unless otherwise required by applicable law. Full requirements are provided in our Refund and Returns Policy.

13. What condition must returned items be in?

Returned merchandise must be clean, complete, undamaged, and in a condition that allows us to reasonably inspect and, where appropriate, resell the item. Original packaging, labels, tags, protective materials, accessories, and included components should be returned where applicable.

Because we sell headwear, customers may briefly try an item on indoors to assess fit and appearance. However, returned items must not show signs of extended wear, outdoor use, washing, alteration, reshaping, staining, odor, makeup, hair products, misuse, or customer-caused damage.

14. Who pays for return shipping?

For returns based on customer preference, such as changing your mind or deciding that an item is unsuitable, the customer is generally responsible for return shipping costs.

If an item was sent incorrectly or arrives materially damaged because of an issue attributable to us, we will review the circumstances and may arrange or reimburse reasonable return shipping costs where appropriate.

Please review our Refund and Returns Policy before sending a return.

15. How long does a refund take?

Once returned merchandise has been received, inspected, and approved, the applicable refund will be submitted to the original payment method within 7 business days.

After the refund is submitted, additional time may be required for Stripe, PayPal, your bank, card issuer, or digital wallet provider to post the funds to your account. Processing times controlled by financial institutions are outside our direct control.

16. Can I cancel or change an order?

If you need to request a cancellation or change, please contact us at [email protected] as soon as possible after placing the order.

We will make reasonable efforts to assist before shipment, but cancellation, product changes, or address changes cannot be guaranteed once an order has entered processing or has been transferred to a shipping carrier.

17. How do you protect my personal information?

This website is a self-hosted store built on WordPress and powered by WooCommerce. We use reasonable technical and organizational measures designed to protect customer information, including HTTPS connections, SSL/TLS encryption, access controls, secure administrative credentials, software updates, security monitoring, server-level protections, backups, and secure configuration practices.

Payment security is additionally supported through Stripe and PayPal using technologies that may include secure payment gateways, tokenization, PCI DSS-aligned environments, 3D Secure authentication, fraud screening, and transaction monitoring.

Customers in the European Economic Area may also have rights under the General Data Protection Regulation (GDPR). For complete information about collection, use, retention, security, and privacy rights, please review our Privacy Policy.

18. What should I do if I have an order, payment, return, or delivery problem?

Please contact us directly so that we can review the matter before initiating a payment dispute or chargeback. When contacting us, include your order number and sufficient information to identify the transaction and explain the issue.

Relevant procedures are described in our Payment Policy, Shipping Policy, Refund and Returns Policy, and Privacy Policy.

For further assistance, you may contact:

Company: ORLITHY, LLC
Address: 1144 Lake St, Ste 310, Oak Park, IL 60301, US
Telephone: +1(708)613-5411
Email: [email protected]

Refund and Returns Policy

1. Return Period & Eligibility

This Refund and Returns Policy applies to purchases made through orlithy.com and fulfilled by ORLITHY, LLC. Customers may request a return within 30 days from the date the order is delivered, based on the delivery information recorded by the applicable shipping carrier. Return requests submitted after the 30-day return period may not be accepted unless otherwise required by applicable law.

Because our website primarily offers headwear, customers may briefly try on an item indoors to evaluate its fit, appearance, and suitability. However, items must not be worn for extended periods or used outdoors if they are intended to be returned. A return request does not automatically guarantee approval; returned merchandise must satisfy the conditions described in this policy.

2. Return Conditions

To qualify for a return, merchandise must be returned in a condition that allows us to reasonably inspect and, where appropriate, resell the item. Returned merchandise should be clean, complete, undamaged, and accompanied by any original packaging, protective materials, labels, tags, accessories, or other included components where applicable.

Returned items must not show signs of actual wear, extended use, washing, cleaning, alteration, reshaping, stretching, staining, odor, makeup, hair products, excessive handling, misuse, accidental damage, or other customer-caused deterioration. Items that have been materially altered from their original condition may be refused or may qualify only for a reduced refund where permitted by applicable law.

3. How to Request a Return

To request a return, please contact us at [email protected] within the applicable return period. Your request should include your order number, the email address used to place the order, the item being returned, and the reason for the return. If the return concerns damage, an incorrect item, or another fulfillment issue, photographs may also be required to help us review the request.

After reviewing the request, we will provide the applicable return instructions. Customers should not send merchandise to an address without first contacting us and receiving return instructions. Unauthorized returns or merchandise sent to an incorrect location may experience delays in processing.

Customers should retain their return shipping receipt and tracking information until the return and refund have been completed. This information may be required to confirm that the merchandise was sent to the correct return location.

4. Return Shipping Costs

If a return is requested because the customer changed their mind, selected an unsuitable item, no longer wants the merchandise, or for another reason that is not caused by ORLITHY, LLC, the customer is generally responsible for the cost of returning the merchandise.

If an order arrives materially damaged, contains an incorrect item, or the return is required because of an error attributable to us, we will review the circumstances and, where appropriate, arrange or reimburse reasonable return shipping costs. As stated in our Shipping Policy, shipping-related damage or incorrect merchandise should be reported to [email protected] within 48 hours of delivery together with supporting photographs and relevant order information.

Original shipping charges are generally non-refundable where an order was delivered correctly and the return is based on customer preference, except where required by applicable law or where we determine otherwise based on the circumstances of the order.

5. Return Inspection & Approval

Once returned merchandise is received, we will inspect it to confirm its identity, condition, completeness, and compliance with this policy. We may compare the returned merchandise with the original order information, fulfillment records, photographs, shipping records, and other relevant documentation.

If the returned merchandise satisfies the return conditions, we will approve the applicable refund. If an item is returned damaged, incomplete, materially altered, used beyond reasonable inspection, or in a condition that prevents reasonable resale, we may refuse the return or reduce the refund amount where permitted by law.

We will communicate the result of the return review using the contact information associated with the order. Customers should keep relevant shipping and return documentation until the matter has been fully resolved.

6. Refund Method & Processing Time

Approved refunds will be issued to the original payment method used to complete the purchase. We do not normally issue refunds to a different card, bank account, digital wallet, or unrelated payment method.

Once a return has been received, inspected, and approved, we will submit the refund within 7 business days. Refunds processed through Stripe, PayPal, card networks, banks, or digital wallet providers will be returned through the original payment channel.

After we submit the refund, the time required for the funds to appear in the customer’s account may depend on the customer’s bank, card issuer, Stripe, PayPal, or other applicable payment provider. Any additional posting time controlled by a financial institution is outside the direct control of ORLITHY, LLC.

7. Damaged, Incorrect, Missing or Defective Items

Customers should inspect their order promptly after delivery. If merchandise arrives damaged, an incorrect item is received, or merchandise is missing from the shipment, please contact [email protected] within 48 hours of delivery.

The customer should provide the order number, a clear explanation of the issue, and photographs showing the merchandise, outer packaging, shipping label, internal packaging, and any visible damage where relevant. Customers should retain the merchandise and original packaging while the matter is being reviewed, as this information may be needed for a carrier or fulfillment investigation.

After reviewing the evidence, we may offer an appropriate resolution, which may include replacement, return instructions, refund, or another reasonable remedy depending on the circumstances. Nothing in this policy limits any rights available to customers under applicable consumer protection laws.

8. Payment Disputes, Chargebacks & Return Records

We encourage customers to contact us at [email protected] before initiating a payment dispute or chargeback so that we have an opportunity to review and resolve the issue directly. When contacting us, please provide the applicable order number and sufficient information for us to identify the transaction and understand the concern.

To accurately document orders, returns, refunds, and payment-related issues, ORLITHY, LLC may retain relevant transaction records such as order confirmations, payment status records, shipment tracking, delivery confirmation, return tracking, customer communications, photographs submitted in connection with a claim, return inspection results, and refund confirmation records.

If a dispute or chargeback is submitted through Stripe, PayPal, a card issuer, bank, or other payment provider, we may provide relevant order and transaction records to the applicable payment provider as part of the dispute review process. Any such information will be handled in accordance with our Privacy Policy and applicable data protection requirements.

A payment dispute does not automatically replace the return process described in this policy. Where appropriate, customers may still be asked to return merchandise before a refund can be completed. Refunds, returns, payment disputes, and delivery matters will be reviewed using available order records and the terms disclosed to the customer at the time of purchase.