Shipping Policy

1. Shipping Coverage

This Shipping Policy applies to orders placed through orlithy.com and fulfilled by ORLITHY, LLC. We currently provide worldwide shipping, including destinations within the United States, Europe, and other supported international regions.

Shipping availability remains subject to carrier coverage, local delivery conditions, customs requirements, import restrictions, and other destination-specific limitations. In rare circumstances where an order cannot be delivered to the address provided, we may contact the customer to request an alternative address, arrange another available delivery method, or cancel and refund the affected order where appropriate.

Customers are responsible for providing a complete and accurate delivery address, including the recipient's name, street address, apartment or unit number where applicable, city, state or province, postal code, country, and any other information reasonably required for successful delivery.

2. Order Processing Time

Orders are normally prepared and processed within 1–4 business days after successful payment authorization and order verification. Business days do not include Saturdays, Sundays, or applicable public holidays.

Processing time is separate from shipping or transit time. Orders requiring additional payment verification, address clarification, fraud screening, or other necessary review may require additional processing time. If a material delay affects an order, we may contact the customer using the contact information provided during checkout.

Once an order has been transferred to the applicable shipping carrier or logistics service provider, transportation time begins and the order becomes subject to the carrier's operational schedule and delivery network.

3. Shipping Methods & Logistics Providers

We work with third-party shipping carriers, postal operators, courier companies, regional delivery services, freight networks, and international logistics providers to deliver orders to supported destinations.

The specific carrier used for an order may vary depending on the destination, package size and weight, service availability, shipping route, delivery capacity, customs requirements, and other operational factors. We may also use multiple logistics providers during different stages of an international shipment.

After a parcel has entered the carrier's network, transportation, routing, scanning, customs presentation, local delivery, and final delivery are generally performed by the applicable third-party logistics provider.

4. Estimated Shipping & Delivery Times

Estimated delivery times after order processing are generally as follows:

United States: approximately 5–9 business days.
Europe: approximately 7–15 business days.
Other supported international destinations: approximately 10–20 business days.

These delivery periods are estimates and are not guaranteed delivery dates. Actual delivery times may vary because of carrier operations, destination remoteness, customs clearance, security inspections, local postal networks, weather conditions, public holidays, transportation interruptions, unusually high shipping volumes, or other circumstances outside our reasonable control.

International shipments may take longer than the estimates above if the parcel is held for customs processing or requires additional information from the recipient.

5. Shipping Fees & Free Shipping Thresholds

Shipping charges are determined according to the destination of the order. Our standard shipping structure is:

United States: standard shipping is €4.99. Orders reaching the applicable order value of €109.00 qualify for free shipping.

Europe: standard shipping is €11.99. Orders reaching the applicable order value of €149.00 qualify for free shipping.

Other supported international destinations: standard shipping is €17.99.

The applicable shipping charge or free-shipping eligibility will be determined according to the order destination and the order value at checkout. Any customs duties, import taxes, local fees, or similar government charges are separate from the shipping charges described above unless expressly stated otherwise.

6. Shipment Confirmation & Tracking

Once an order has been dispatched and tracking information becomes available, the customer may receive a shipment confirmation containing the applicable tracking number or tracking information.

Carrier tracking information may not appear immediately after shipment. Tracking records normally begin updating within approximately 48–72 hours after the parcel has been collected or accepted by the carrier. During this period, a tracking number may exist even though the carrier's website has not yet displayed a scan or movement update.

Tracking information may also temporarily stop updating while a parcel is moving between logistics facilities, crossing borders, undergoing customs processing, or being transferred to a local delivery partner. A temporary absence of tracking scans does not necessarily mean that the parcel has stopped moving.

Customers should review the tracking information and delivery status regularly after dispatch and contact us at [email protected] if a shipment appears to have experienced an unusual delay.

7. Delivery, Signature & Proof of Receipt

Delivery is generally considered completed when the applicable carrier records the parcel as delivered to the delivery address supplied with the order. Depending on the carrier, destination, order value, package type, or local delivery requirements, delivery may include a signature, recipient confirmation, photographic proof, electronic delivery scan, delivery to a secure location, or another form of carrier-recorded proof of delivery.

Some shipments may require a signature at delivery. Customers are responsible for ensuring that an authorized person is available to receive the parcel when a signature is required.

If a delivery attempt is unsuccessful, the carrier may attempt redelivery, leave collection instructions, hold the parcel at a local facility, or return the package to the sender according to its own procedures. Customers should follow any instructions provided by the carrier promptly.

If tracking shows that a parcel has been delivered but the customer cannot locate it, the customer should first check the delivery location, household members, building reception, neighbors where appropriate, and any carrier delivery notice before contacting us for assistance.

8. Damaged, Incorrect or Compromised Packages

Customers should inspect the parcel and merchandise as soon as reasonably possible after delivery. If an order arrives damaged, contains an incorrect item, appears materially compromised during transportation, or is missing merchandise, please contact us at [email protected] within 48 hours of delivery.

When reporting a shipping-related problem, please provide the order number, a clear description of the issue, and photographs showing the outer shipping package, shipping label, internal packaging, affected merchandise, and any visible damage where applicable.

Customers should retain the original packaging and damaged merchandise until the issue has been reviewed, as the carrier or logistics provider may require photographs, packaging, or other evidence when investigating a transportation claim.

After reviewing the available information, we may provide an appropriate resolution in accordance with the circumstances of the shipment and our applicable refund, return, or replacement procedures.

9. Customs Duties, Import Taxes & International Charges

Orders delivered within the United States are domestic shipments for the purposes of this policy and are therefore not subject to international import customs duties.

Orders shipped to destinations outside the United States may be subject to customs duties, import taxes, value-added taxes, brokerage charges, customs handling charges, local administrative fees, or other government-imposed charges depending on the destination country's laws and regulations.

Unless expressly stated otherwise at checkout, any such international customs duties, import taxes, brokerage charges, or similar destination charges are the responsibility of the recipient or customer. These charges are imposed by government authorities, customs agencies, carriers, or other third parties and are not controlled by ORLITHY, LLC.

Customers are responsible for complying with applicable import requirements and for providing any information reasonably requested by customs authorities or the carrier. Customs processing may delay delivery and is outside our direct control.

10. Delivery Delays, Address Problems & Shipping Assistance

Customers are responsible for reviewing their shipping information before submitting an order. If an address correction is needed, please contact us as soon as possible at [email protected]. We will make reasonable efforts to update an address before dispatch, but changes cannot be guaranteed after an order has entered processing or has already been transferred to a carrier.

We are not responsible for delays caused by incorrect or incomplete addresses, recipient unavailability, customs inspections, import restrictions, carrier disruptions, severe weather, natural events, transportation interruptions, public holidays, local delivery restrictions, or other circumstances outside our reasonable control.

If a parcel is returned to us because of an incorrect address, failed delivery attempts, refusal of delivery, failure to collect the shipment, customs-related issues, or another recipient-related reason, we will review the returned shipment and contact the customer regarding the available next steps.

For questions concerning processing, tracking, delivery, damaged packages, or other shipping matters, customers may contact ORLITHY, LLC through [email protected]. When contacting us, please include your order number and sufficient information for us to identify and review the shipment.

Shipping estimates, carrier availability, and delivery conditions may change from time to time because of operational or destination-specific circumstances. The shipping information displayed during checkout and the information associated with an individual shipment should therefore be reviewed together with this Shipping Policy.