Terms of Service

1. Introduction & Acceptance of Terms

These Terms of Service govern your access to and use of orlithy.com and any purchase made through the website operated by ORLITHY, LLC. By visiting the website, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms of Service together with all policies referenced herein.

If you do not agree with these terms, you should not use the website or place an order. Additional policies published on the website form part of these Terms of Service where applicable.

2. Website Operation

orlithy.com is an ecommerce website operated by ORLITHY, LLC. The website is a self-hosted store built on WordPress and powered by WooCommerce. We may use third-party service providers to support payment processing, shipping, website hosting, security, communications, and other operational functions.

We may update, modify, suspend, or discontinue portions of the website where reasonably necessary for maintenance, security, technical improvements, legal compliance, or business operations.

3. Eligibility to Use the Website

By using the website or submitting an order, you represent that you have the legal capacity to enter into a binding transaction under the laws applicable to you. If you use the website on behalf of a company or another organization, you represent that you are authorized to act on its behalf.

You are responsible for ensuring that your use of the website and any purchase made through it complies with applicable laws in your location.

4. Product Information

We make reasonable efforts to present product descriptions, photographs, dimensions, colors, materials, availability, and other information accurately. However, colors and appearance may vary depending on screen settings, lighting, photography, and device characteristics.

Where product-specific information differs from general website guidance, the information provided on the applicable product page should be reviewed before purchase. Customers are responsible for reviewing product details before submitting an order.

5. Prices & Transaction Currency

Product prices displayed on orlithy.com are subject to change before an order is completed. Unless otherwise stated, transactions through our website are processed in Euros (EUR).

If a customer's bank, card issuer, or payment provider uses another currency, the provider may apply its own exchange rate, foreign transaction fee, or currency conversion charge. Such charges are determined independently by the applicable financial institution.

6. Orders & Order Acceptance

Submitting an order through the website constitutes an offer to purchase the selected merchandise. An order is not considered finally accepted merely because an automated order confirmation has been issued.

We reserve the right to review, reject, or cancel an order before shipment where reasonably necessary because of payment failure, suspected unauthorized activity, incorrect pricing, unavailable merchandise, incomplete information, shipping restrictions, or another legitimate operational reason. If payment has already been collected for an order that we cancel, the applicable amount will be refunded to the original payment method.

7. Customer Information

Customers must provide complete and accurate information when placing an order, including billing information, shipping information, contact details, and any other information reasonably required to process the transaction.

Customers are responsible for checking order details before completing checkout. If you notice an error after placing an order, please contact us at [email protected] as soon as possible. Changes cannot be guaranteed once an order has entered processing or shipment.

8. Payment Terms

Payments are processed through authorized third-party payment providers, including Stripe and PayPal, together with supported card networks and digital wallet services. We do not store customers' complete card numbers, CVV/CVC codes, banking credentials, or complete payment authentication information on our own systems.

Payment authorization, security verification, failed transactions, payment disputes, and refund processing are governed in further detail by our Payment Policy. Customers should review that policy before completing a purchase.

9. Payment Authorization & Fraud Prevention

Orders may be subject to payment authorization, identity verification, fraud screening, transaction monitoring, 3D Secure authentication, or other security procedures performed by Stripe, PayPal, banks, card issuers, payment networks, or other authorized payment providers.

We may delay or cancel an order if a transaction cannot be verified or if there is reasonable evidence of unauthorized or fraudulent activity.

10. Shipping & Delivery

We provide worldwide shipping to supported destinations. Order processing, delivery estimates, shipping fees, free-shipping thresholds, logistics providers, tracking procedures, customs handling, delivery attempts, and damaged-parcel procedures are described in our Shipping Policy.

Customers should review the Shipping Policy before ordering, as shipping availability and delivery conditions may vary by destination.

11. Shipping Delays & Carrier Responsibility

Estimated delivery dates are provided for guidance and are not guaranteed. Delivery may be affected by carrier operations, customs clearance, weather, public holidays, transportation interruptions, local delivery conditions, incorrect addresses, or other circumstances outside our reasonable control.

Once an order has been transferred to a logistics provider, shipment movement and delivery may also be subject to the procedures and operational conditions of the applicable carrier. Additional details are available in our Shipping Policy.

12. Returns & Refunds

Eligible merchandise may be returned in accordance with the conditions, time limits, inspection requirements, and procedures described in our Refund and Returns Policy.

Customers should review the Refund and Returns Policy before initiating a return. It explains the return period, merchandise condition requirements, return shipping responsibilities, damaged or incorrect merchandise procedures, return inspection, and refund processing.

13. Refund Processing

Approved refunds are issued to the original payment method used for the applicable purchase. Once a return has been received, inspected, and approved, the refund will generally be submitted within 7 business days.

Additional posting time may be required by Stripe, PayPal, card issuers, banks, or other payment providers. Refund eligibility and detailed requirements are governed by our Refund and Returns Policy.

14. Damaged, Incorrect or Missing Merchandise

Customers should inspect their order promptly after delivery. Shipping-related damage, incorrect merchandise, or missing items should be reported to [email protected] within 48 hours of delivery together with the applicable order number and supporting information or photographs where appropriate.

The procedures for reviewing such claims are described in our Shipping Policy and Refund and Returns Policy.

15. Privacy & Personal Information

Personal information collected through orlithy.com is handled in accordance with our Privacy Policy. The Privacy Policy explains what information we collect, how it is used, when information may be shared with authorized service providers, applicable GDPR rights, data retention, and the security measures used to protect information.

By using the website, customers acknowledge that personal information necessary to process orders, payments, shipping, customer service requests, refunds, and legal obligations may be processed as described in the Privacy Policy.

16. Website Security & Acceptable Use

You must not misuse the website or attempt to interfere with its security, availability, or normal operation. Prohibited activities include unauthorized access attempts, introduction of malicious code, automated attacks, fraudulent transactions, manipulation of website functionality, and unauthorized collection of website or customer information.

We may restrict or terminate access where reasonably necessary to protect customers, payment systems, website security, our business, or third parties from suspected abuse or unlawful activity.

17. Intellectual Property

Unless otherwise indicated, website content including text, graphics, layouts, design elements, photographs, logos, product presentation, and other original website materials is owned by, licensed to, or lawfully used by ORLITHY, LLC.

Website content may not be reproduced, republished, distributed, commercially exploited, or used to create derivative commercial materials without appropriate authorization, except where such use is permitted by applicable law.

18. Limitation of Responsibility

To the maximum extent permitted by applicable law, ORLITHY, LLC will not be responsible for indirect, incidental, consequential, or unforeseeable losses arising from matters outside our reasonable control, including third-party carrier disruptions, payment network interruptions, internet failures, customs delays, or unauthorized actions by third parties.

Nothing in these Terms of Service excludes or restricts liability that cannot lawfully be excluded or limits mandatory rights available to customers under applicable consumer protection laws.

19. Governing Law, Disputes & Court Proceedings

These Terms of Service and transactions conducted through orlithy.com will be interpreted in accordance with the laws applicable to ORLITHY, LLC at its registered place of business, subject to any mandatory consumer protection rights that apply in the customer's jurisdiction.

Customers are encouraged to contact us at [email protected] first if a dispute arises so that the matter can be reviewed and, where possible, resolved directly.

If a dispute cannot be resolved through direct communication or any other legally applicable procedure, the dispute shall ultimately be determined by a court of competent jurisdiction. Where legally permitted, proceedings relating to these Terms of Service or transactions with ORLITHY, LLC shall be brought before the courts having competent jurisdiction over ORLITHY, LLC at its registered place of business. The final determination of the competent court shall govern the dispute, subject to any available rights of appeal under applicable law.

20. Policy Integration, Changes & Contact Information

These Terms of Service should be read together with the policies incorporated by reference throughout this document, including our Shipping Policy, Refund and Returns Policy, Privacy Policy, and Payment Policy. If a matter is addressed in greater detail in a specific policy, customers should refer to that policy for the applicable procedures and requirements.

We may update these Terms of Service where reasonably necessary to reflect changes in our website, operational practices, payment services, shipping arrangements, policies, security procedures, or applicable legal requirements. The version published on orlithy.com will represent the current Terms of Service.

For questions concerning these Terms of Service or an order placed through the website, customers may contact:

Company: ORLITHY, LLC
Address: 1144 Lake St, Ste 310, Oak Park, IL 60301, US
Telephone: +1(708)613-5411
Email: [email protected]